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Mystery-shopping and drive-thru operational benchmark data
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Mystery-shopping and drive-thru operational benchmark data — visit-level customer-experience audits (speed-of-service timestamps by stage, order accuracy checks, audio/speech-clarity ratings, guest satisfaction scores) collected across major QSR chains (Taco Bell, Wendy's, Bojangles) as part of Intouch Insight's mystery-shopping and CX research services.
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Sample, licence terms, pricing and eval results for Intouch Insight.
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