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Intouch Insight — Mystery-shopping and drive-thru operational benchmark data — visit-level customer-experience audits (speed-of-service timestamps by stage, order accuracy checks, audio/speech-clarity ratings, guest satisfaction scores) collected across major QSR chains (Taco Bell, Wendy's, Bojangles) as part of Intouch Insight's mystery-shopping and CX research services.. Large services firm — ~4,000 employees globally and ~$18.5M revenue range reported for this business line (company profile data); annual mystery-shopping studies span multiple major QSR chains and drive-thru locations.. Use…
Datasets
1Mystery-shopping and drive-thru operational benchmark data — visit-level customer-experience audits (speed-of-service timestamps by stage, order accuracy checks, audio/speech-clarity ratings, guest satisfaction scores) collected across major QSR chains (Taco Bell, Wendy's, Bojangles) as part of Intouch Insight's mystery-shopping and CX research services.
From 3 yearsCoverage Industrials · Consumer DiscretionaryAsset class Equities
Sample, licence terms, pricing and eval results when Intouch Insight publishes them. Until then, discover alternatives today with a 7-day trial.
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What buyers ask about Intouch Insight, answered from this page.
What does Intouch Insight do?
Intouch Insight — Mystery-shopping and drive-thru operational benchmark data — visit-level customer-experience audits (speed-of-service timestamps by stage, order accuracy checks, audio/speech-clarity ratings, guest satisfaction scores) collected across major QSR chains (Taco Bell, Wendy's, Bojangles) as part of Intouch Insight's mystery-shopping and CX research services.. Large services firm — ~4,000 employees globally and ~$18.5M revenue range reported for this business line (company profile data); annual mystery-shopping studies span multiple major QSR chains and drive-thru locations.. Use…
What data does Intouch Insight offer?
Intouch Insight offers (Alternative, Sentiment) — Annual studies (e.g. the 2025 Emerging Experiences Study, and prior 2022/2023 Drive-Thru Study PDF reports referenced as sibling publications) cover mystery-shop visits across major QSR chains; exact visit counts are undisclosed on this page but historical drive-thru studies suggest hundreds to low-thousands of audited visits accumulated per annual study over multiple years..
What is Intouch Insight's data used for?
QSR operations benchmarking, voice-AI/drive-thru performance evaluation, customer-experience modeling, speech-recognition/audio quality assessment training data, and competitive brand benchmarking for franchise or investor due diligence.
How is Intouch Insight's data delivered?
The data is with 3 years of history.
What does Intouch Insight cover?
Coverage spans US; Research & Consulting Services, Restaurants; alternative, sentiment; equities.
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