Enterprise internal-service dialogue corpus

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Enterprise internal-service dialogue corpus: real employee questions in natural language inside Microsoft Teams (VPN failures, app-access requests, printer/device setup, security-policy questions), each paired with the specific approved source document the answer was drawn from (e.g. "VPN guide 2026.pdf", "MFA procedure", an IT SharePoint page), plus explicit satisfaction feedback (mandatory thumbs-down rating on every fix), guided diagnostic multi-turn dialogs, escalation-to-human handoffs with retained context, unanswered-request logs, topic-popularity and deflection analytics, and the indexed SharePoint/knowledge-base corpus itself.