Longitudinal IT service-desk ticket telemetry

Name: Longitudinal IT service-desk ticket telemetry: hundreds of production enterprise service desks over 9+ years — ticket text, category (password reset, MFA, VPN, access requests), sector, org size, routing/escalation path, automation-deflection outcome and resolution rate per ticket class.
Creator: Rezolve.ai

REZOLVE.AIManage supplier listing

Longitudinal IT service-desk ticket telemetry: hundreds of production enterprise service desks over 9+ years — ticket text, category (password reset, MFA, VPN, access requests), sector, org size, routing/escalation path, automation-deflection outcome and resolution rate per ticket class.

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Coverage

Universe, instruments and categories.

Industry: Application Software
Instruments: equities
Categories: AlternativeSentimentReference

Dataset card

Type: not stated
Format: Text (ticket requests and chat transcripts) + Tabular (ticket metadata, categories, outcomes, sector/scale attributes)
Volume: Very large — hundreds of tenant ticket corpora over 9+ years; order of 10-100M ticket records with text, metadata and outcomes (a service desk of 1,000 employees generates ~5-15K tickets/month, so a few hundred tenants over 9 years lands in the tens of millions)
Users: N/A — B2B SaaS sold to enterprise service desks, so the relevant unit is tenant organizations, not registered users; est. 100-500 enterprise deployments (inferred from 'hundreds of service desks' in the benchmark's evidence base)
History: 9 years
Update frequency: not stated
Growth: Active — 2026 benchmark report published, ~130 employees, revenue range ~$50M, actively marketing agentic-AI ITSM product line
Launched: ~2016-2017 (vendor states '9+ years in the AI service desk industry' as of its 2026 benchmark, placing market entry ~2016-2017)
Delivery: not stated
Entity mapping: not stated
Sample: not stated
Point-in-time: not stated
Licence: not stated

supplier index read from their site