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Rezolve.ai — Longitudinal IT service-desk ticket telemetry: hundreds of production enterprise service desks over 9+ years — ticket text, category (password reset, MFA, VPN, access requests), sector, org size, routing/escalation path, automation-deflection outcome and resolution rate per ticket class.. Large and rare: hundreds of production enterprise service desks × 9+ years of ticket-level telemetry with resolution outcomes — a longitudinal enterprise-support corpus with cross-sector coverage that no open resource approaches. Use cases: Intent classification and slot-filling training for ent…
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Longitudinal IT service-desk ticket telemetry: hundreds of production enterprise service desks over 9+ years — ticket text, category (password reset, MFA, VPN, access requests), sector, org size, routing/escalation path, automation-deflection outcome and resolution rate per ticket class.
Scale Very largeFrom 9 yearsCoverage Information Technology
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Rezolve.ai — Longitudinal IT service-desk ticket telemetry: hundreds of production enterprise service desks over 9+ years — ticket text, category (password reset, MFA, VPN, access requests), sector, org size, routing/escalation path, automation-deflection outcome and resolution rate per ticket class.. Large and rare: hundreds of production enterprise service desks × 9+ years of ticket-level telemetry with resolution outcomes — a longitudinal enterprise-support corpus with cross-sector coverage that no open resource approaches. Use cases: Intent classification and slot-filling training for ent…
Rezolve.ai offers (Alternative, Sentiment, Reference) — Very large — hundreds of tenant ticket corpora over 9+ years; order of 10-100M ticket records with text, metadata and outcomes (a service desk of 1,000 employees generates ~5-15K tickets/month, so a few hundred tenants over 9 years lands in the tens of millions).
Intent classification and slot-filling training for enterprise support agents; RLHF/preference data on resolution strategies; deflection-rate and automation-ROI models; benchmarking corpora for agentic-AI ITSM products; enterprise demand forecasting by sector; hard-negative mining for requests that resist automation
The data is with 9 years of history.
Coverage spans US; Application Software; alternative, sentiment, reference; equities.
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