DEFT RESEARCHbuyer room · privateManage buyer room
Longitudinal national Medicare member-experience panel microdata: annual surveys of 3,100+ Medicare eligibles across Medicare Advantage, MedSupp and Original-Medicare-only, carrying NPS/loyalty measures, plan-switch behaviour in AEP and OEP with reason codes, recall and comprehension of Annual Notice of Change communications, supplemental-benefit usage tied to quality metrics, channel-preference and issue-resolution preferences, plus a separate county-level MAPD + PDP Disruption Tool tracking benefit changes and plan exits
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