Complaintrate

A normalised, entity-resolved analytical layer over the CFPB consumer complaint corpus (15M+ raw rows, 2011 to present): complaint rate per 1,000 customers per institution, complete complaint history by year, product category, issue type and resolution outcome, resolution-outcome splits (monetary relief / non-monetary relief / explanation only / no resolution), and peer-benchmark multiples against comparable institutions — plus a documented normalisation formula, entity-resolution key that consolidates the institution-name variants in the raw federal data, and a stated limitations/statistical-defence appendix built to survive expert-witness challenge.

Open buyer room →

Sample

Brickroad customers

Sample this dataset before you buy it.

Your sourcing agent asks Complaintrate and files the sample in your catalog — private to you.

Start 7-day trialNothing is charged until the trial ends.

Coverage

Universe, instruments and categories.

Industry: Consumer FinanceDiversified Banks
Instruments: equities
Categories: Alternative

Dataset card

Type: not stated
Format: Tabular — per-institution time series and cross-tabs delivered as court exhibit tables and PDF reports, with CSV export and API access on the paid data tiers
Volume: Built on 15M+ raw CFPB complaint rows spanning 2011 to present (stated on the page), reduced to a normalised per-institution layer covering the US consumer-finance institution universe with year x product x issue x outcome cross-tabs; deliverables run from a single-institution exhibit pack to 10-institution peer comparisons and multi-year trend analyses
Users: Early tens to low hundreds of paying subscribers (inferred from a free/pro/team tier at £0 / $19.99 per year / $99 per year plus a per-report litigation pack at $500-$2,000, and an enterprise tier — a price ladder typical of a pre-scale consumer-plus-B2B data site rather than a large installed base)
History: 15 years
Update frequency: not stated
Growth: Active and pre-launch on its commercial flagship — about page last updated May 2026, litigation pack dated to launch September 2026 and already accepting pre-launch orders, with a live free/pro/team price ladder and an enterprise page
Launched: c.2025-2026 — the consumer site and its free/pro/team tiers are live, while the B2B litigation pack launches September 2026; the operating companies are recent England & Wales registrations consistent with that window
Delivery: not stated
Entity mapping: not stated
Sample: not stated
Point-in-time: not stated
Licence: not stated

supplier index read from their site