Complaintrate

COMPLAINTRATEbuyer room · privateManage buyer room

A normalised, entity-resolved analytical layer over the CFPB consumer complaint corpus (15M+ raw rows, 2011 to present): complaint rate per 1,000 customers per institution, complete complaint history by year, product category, issue type and resolution outcome, resolution-outcome splits (monetary relief / non-monetary relief / explanation only / no resolution), and peer-benchmark multiples against comparable institutions — plus a documented normalisation formula, entity-resolution key that consolidates the institution-name variants in the raw federal data, and a stated limitations/statistical-defence appendix built to survive expert-witness challenge.