CERTAINLYbuyer room · privateManage buyer room
Action-executing customer-support agent telemetry: multi-channel conversations (web, WhatsApp, Instagram, Facebook, SMS, email) in which agents autonomously resolve 60-80% of tickets by performing real system actions — order changes, refunds, inventory operations, ticket operations — with intent reasoning, next-best-action generation, goal-driven planning, and full handoff packages (history + sentiment) on human transfer, integrated with Zendesk/Salesforce/Shopify/Freshdesk.
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