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CERTAINLY.IOManage supplier listing
Certainly — Action-executing customer-support agent telemetry: multi-channel conversations (web, WhatsApp, Instagram, Facebook, SMS, email) in which agents autonomously resolve 60-80% of tickets by performing real system actions — order changes, refunds, inventory operations, ticket operations — with intent reasoning, next-best-action generation, goal-driven planning, and full handoff packages (history + sentiment) on human transfer, integrated with Zendesk/Salesforce/Shopify/Freshdesk.. Modest volume with one genuinely scarce attribute: outcome-verified action execution in live commerce back…
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Action-executing customer-support agent telemetry: multi-channel conversations (web, WhatsApp, Instagram, Facebook, SMS, email) in which agents autonomously resolve 60-80% of tickets by performing real system actions — order changes, refunds, inventory operations, ticket operations — with intent reasoning, next-best-action generation, goal-driven planning, and full handoff packages (history + sentiment) on human transfer, integrated with Zendesk/Salesforce/Shopify/Freshdesk.
From 3 yearsCoverage Information TechnologyAsset class Equities
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Certainly — Action-executing customer-support agent telemetry: multi-channel conversations (web, WhatsApp, Instagram, Facebook, SMS, email) in which agents autonomously resolve 60-80% of tickets by performing real system actions — order changes, refunds, inventory operations, ticket operations — with intent reasoning, next-best-action generation, goal-driven planning, and full handoff packages (history + sentiment) on human transfer, integrated with Zendesk/Salesforce/Shopify/Freshdesk.. Modest volume with one genuinely scarce attribute: outcome-verified action execution in live commerce back…
Certainly offers (Alternative, Sentiment) — Est. 10^5-10^7 conversation records with action-outcome pairs accumulated since launch — each conversation multiplies into several executed-action records where the agent resolved autonomously.
Tool-calling/function-calling training data where the tool call actually mutated a commerce backend (refunds, order edits) with a verified outcome — scarcer than chat-only support corpora; conversational-commerce intent datasets across WhatsApp/IG channels; refund/order-operation policy models; handoff-optimisation (what sentiment/intent triggers transfer); EU multilingual support dialogue corpora (Copenhagen-based, European merchant base)
The data is with 3 years of history.
Coverage spans US, Other; Application Software; alternative, sentiment; equities.
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