ZOWIEbuyer room · privateManage buyer room
Complete AI-agent customer-service traces with ground-truth outcomes: a normalised Users → Tickets → Interactions → Events hierarchy in which the Events table exposes every message, every reasoning step, every knowledge retrieval and every tool invocation the AI agent made — joined to intent and topic labels, channel (chat/email/voice), AI-handled vs transferred-to-human status, SLA/first-response/resolution timings, and final_contact_reason / final_topic outcome fields.
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