Riverstar

Low-income household energy-assistance case records for the federal home energy assistance programme, captured end to end by community care agencies: applicant screening and eligibility-determination responses (household size, income, fuel/heating type, tenure), the utility-bill and arrears amounts submitted as proof, benefit approval and grant amount, vendor/utility payment records, denial and ineligibility reasons, fraud-detection flags, appointment and reminder interactions (text/email), language of application, channel used (phone agent versus self-service desktop/mobile), and a cross-agency deduplication index that identifies the same household applying at multiple organisations

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Coverage

Universe, instruments and categories.

Industry: Application SoftwareElectric Utilities
Instruments: equitiesfixed_income
Categories

Dataset card

Type: not stated
Format: Tabular — structured case, applicant and payment records inside the hosted case-management platform, surfaced through its scheduled and ad-hoc reporting engine; multi-channel intake means some free-text agent notes alongside the structured fields
Volume: Estimate hundreds of thousands to a few million complete assistance cases to date (e.g. one 8,000-case-per-year agency multiplied across a tenant base of dozens of agencies over a decade of seasons), each case carrying income, bill, fuel-type, determination-outcome and payment fields — a comparatively small row count whose value is field depth and the longitudinal repeat-applicant history, not scale
Users: Community care agency tenants in the dozens to low hundreds (a 25-person, $9.3M-revenue vertical vendor, so not a mass-market platform), serving households at material volume — a single named customer agency (United Way of Jackson County) states it helps over 8,000 low-income families per year through the platform
History: 10 years
Update frequency: not stated
Growth: Mature and steady rather than growing fast — a 25-person, $9.3M-revenue vendor with a product line documented as established by 2018, in a vertical where additions come from agency procurement cycles tied to annual public-programme funding; the document's explicit design goal of increasing processed applicant volume year over year implies caseload growth at existing tenants even where tenant count is flat
Launched: Before 2018 for this product line (the source overview document carries a 2018 copyright); the vendor's wider case-management platform predates it, so the company's overall history is longer than this specific utility-assistance module
Delivery: not stated
Entity mapping: not stated
Sample: not stated
Point-in-time: not stated
Licence: not stated

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