Medicare Advantage member engagement corpus at scale

Name: Medicare Advantage member engagement corpus at scale: outbound campaign exposure and response logs, two-way SMS conversations and AI-assisted call recordings/transcripts with Medicare and D-SNP members, member segmentation attributes (QRM risk/acuity and social-risk dimensions), and the downstream retention outcome per member (stayed vs disenrolled) tied to CAHPS/HOS survey performance and to displaced-member cohort status
Creator: Healthmine

HEALTHMINEManage supplier listing

Medicare Advantage member engagement corpus at scale: outbound campaign exposure and response logs, two-way SMS conversations and AI-assisted call recordings/transcripts with Medicare and D-SNP members, member segmentation attributes (QRM risk/acuity and social-risk dimensions), and the downstream retention outcome per member (stayed vs disenrolled) tied to CAHPS/HOS survey performance and to displaced-member cohort status

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Coverage

Universe, instruments and categories.

Industry: Health Care Technology
Instruments: equities
Categories: AlternativeSentimentFundamental

Dataset card

Type: not stated
Format: Multimodal: conversational text (SMS threads), audio with transcripts (AI-assisted calls), structured tabular segmentation and campaign-response tables, and survey instruments (CAHPS/HOS responses) — the strongest single modality being elderly-population speech plus matched transcript
Volume: est. very large conversational layer: at a ~$21M-revenue payer-tech vendor serving large MA plans, hundreds of millions of member message/call touch events cumulatively, of which the two-way SMS threads and AI-assisted call recordings are the high-value slice — plausibly millions of conversational turns and tens of thousands of hours of elderly-speaker audio with matched transcripts
Users: No consumer registry — payer-side SaaS, so reach is client plans' member populations rather than signups; scale anchor is ~$21M revenue and a documented ~10% of all MA beneficiaries forced to change plans in 2026, i.e. multi-million-member engagement volume flowing through client campaigns
History: 10 years
Update frequency: not stated
Growth: Active — publishing current-period thought leadership through mid-2026, referencing the June 2026 CMS rate recalculation as a live driver, and positioning a displaced-member cohort product against an accelerating market-exit wave
Launched: ~2015 as Healthmine (organization record established ~2015 in Dallas; $49.3M total venture funding raised on top of that base), with the QRM product line it markets today inherited from the earlier QRM brand it acquired
Delivery: not stated
Entity mapping: not stated
Sample: not stated
Point-in-time: not stated
Licence: not stated

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