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Freshworks (Freshservice) — Record-level IT service-desk telemetry across 9,442 organizations in 14 industries and 111 countries: 167M+ unique tickets with request text, category, priority, channel, assignment, escalation, workflow/scenario-automation triggers, knowledge-base and service-catalog touchpoints, resolution path and satisfaction outcome — plus gen-AI self-service interaction logs showing which requests the AI agent resolved without a human (FBR 2024 reports 53.0% deflection).. Very large and genuinely rare at record level: 167M+ labelled tickets, 9,442 orgs, 111 countries, 14 indu…
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Record-level IT service-desk telemetry across 9,442 organizations in 14 industries and 111 countries: 167M+ unique tickets with request text, category, priority, channel, assignment, escalation, workflow/scenario-automation triggers, knowledge-base and service-catalog touchpoints, resolution path and satisfaction outcome — plus gen-AI self-service interaction logs showing which requests the AI agent resolved without a human (FBR 2024 reports 53.0% deflection).
Scale 167From 10 yearsCoverage Information Technology
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Freshworks (Freshservice) — Record-level IT service-desk telemetry across 9,442 organizations in 14 industries and 111 countries: 167M+ unique tickets with request text, category, priority, channel, assignment, escalation, workflow/scenario-automation triggers, knowledge-base and service-catalog touchpoints, resolution path and satisfaction outcome — plus gen-AI self-service interaction logs showing which requests the AI agent resolved without a human (FBR 2024 reports 53.0% deflection).. Very large and genuinely rare at record level: 167M+ labelled tickets, 9,442 orgs, 111 countries, 14 indu…
Freshworks offers (Alternative, Sentiment, Fundamental) — 167,000,000+ unique tickets for calendar 2023 alone, each with request text plus workflow metadata; at a few KB per ticket that is hundreds of GB of labelled text plus structured events per year, and the benchmark has run for four-plus editions.
Supervised intent classification for enterprise support agents across 14 industries; deflection/success ground truth for agentic-AI training and evaluation (which request types an AI agent actually closes); RLHF-style preference data on resolution paths; ITSM KPI benchmarking and CIO spend models; enterprise internal-demand and digital-workplace efficiency indices; regional and firm-size productivity comparison for macro analyst use
The data is with 10 years of history.
Coverage spans US; Application Software; alternative, sentiment, fundamental; equities.
The supplier's own access route is a conversation with the supplier. Request a sample through Brickroad to start.
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