FinanceOps

FINANCEOPSbuyer room · privateManage buyer room

Regulated utility arrears and hardship-case records generated during collections workflow: account balance and arrears-age data per utility customer, outreach interaction records across channels with sentiment and hardship-signal classification applied in real time, protected-class and hardship determinations (elderly, disability, medical, winter moratorium) made against jurisdiction-specific rule sets, affordability assessment and the resulting payment-plan structure (weekly, biweekly, monthly or custom schedules matched to what a household can sustain), the outcome of each plan (completed, broken, reinstated), disconnection and shutoff-ban status per jurisdiction and season, and a timestamped, exportable audit trail of every eligibility decision built for regulatory commission review. Alongside this sits a genuinely valuable secondary asset: the encoded rule library itself — how winter shutoff bans, protected classes and hardship eligibility are configured state by state