Engini

Root-cause-analysis and production-fix execution traces from autonomous support agents: per issue, the customer conversation, the agent's reasoning over technical documentation, the live-log pulls it executed (Datadog / AWS CloudWatch), the diagnosed root cause, the guardrailed backend fix it applied in the customer's production environment, user-confirmed resolution, and — when escalation occurred — the synthesised structured Jira handoff containing the full diagnostic chain. Context joined from Salesforce/NetSuite/Gainsight (purchase history, subscription, product usage) and helpdesks (Zendesk, Intercom, Freshdesk).

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Coverage

Universe, instruments and categories.

Industry: Application Software
Instruments: equities
Categories: AlternativeOperational Telemetry

Dataset card

Type: not stated
Format: Text (conversations, diagnostic reasoning, synthesised handoff tickets) + Tabular (diagnosis/fix/outcome records, integration events, log-query records)
Volume: Est. 10^4-10^6 full diagnostic chains accumulated (issue + log evidence + cause + fix + outcome); each chain multiplies into multiple log-query and action records; Jira handoffs add synthesised long-form technical text
Users: N/A — B2B autonomous-support platform; est. tens of enterprise/SaaS tenants (32-person seed company, Tel Aviv) each with their own end-user base; no published tenant count
History: 2 years
Update frequency: not stated
Growth: Active — seed-stage company, 32 employees, actively extending integration surface (helpdesks, monitoring, CRM/CS systems, Slack/Teams bots) and publishing product playbooks
Launched: ~2024-2025 for the current agent product (web-platform assets dated from around late 2025; the company record is older, but the autonomous-resolution product belongs to the post-agentic wave)
Delivery: not stated
Entity mapping: not stated
Sample: not stated
Point-in-time: not stated
Licence: not stated

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