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Longitudinal bank-fraud dispute case file: the association runs the complaint-to-arbitration pipeline itself, so it holds per-case records for unauthorised-transfer claims — attack vector actually used, whether strong customer authentication was present, the bank's refusal wording, the evidence package filed, and the final disposition (reimbursement granted / reduced / refused). Published context it also aggregates: 13,518 ABF filings in 2025 with cyber-fraud at ~37-40% of all disputes, fraudulent-transfer appeals up 63% year-on-year, Q1 2026 filings up 32%, and 56% of outcomes favourable to the customer
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